
Your account
Players must be at least 18. Check the terms for account, identity and location conditions.

Wagering, game terms and settlement
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Core rules
Review the account, game and promotion terms that apply to your play. Conditions can differ between games and offers.

Players must be at least 18. Check the terms for account, identity and location conditions.

Check each game's rules, paytable, outcomes and feature conditions before playing.

Review eligible games, balance use, wagering and other conditions for each promotion.
Bet acceptance
Review the game rules, account conditions and any active offer terms.
Confirm the amount, AUD currency and balance before placing a wager.
Check your account or game record for confirmation that the wager was accepted.
Save the round or transaction details if you need to make an enquiry.
Limits and eligibility
| Area | Check before play |
|---|---|
| Minimum age | 18+ |
| Location | Check the terms and applicable availability for your location. |
| Bet limits | General limits are not stated; check the game or account for available limits. |
| Game rules | Review the rules and features shown for the selected game. |
| Promotions | Check wagering, eligible games, stake caps and balance conditions. |
Game results
| Item | What to review |
|---|---|
| Result definition | Check the game rules for how a round and valid outcome are defined. |
| Payout calculation | Refer to the game's paytable and its payout conditions. |
| Rounding and currency | AUD |
| Corrections | Check the relevant terms and account record for any adjustment. |
| Transaction history | Review the available wager, result and balance records. |
A game animation may not show the final account record. Check your transaction history for the recorded status.
Bonus wagering

Check which games qualify, how wagering progress is counted and how the bonus interacts with your balance. Conditions vary by offer; the welcome package has no published wagering requirement in the available details.
Common situations
A failed connection, rejected wager and voided transaction are not necessarily the same. Check the account and game records, then refer to the relevant terms.
A lost connection alone does not confirm whether a round was accepted or completed. Check the game and account records.
Check whether the wager was rejected or accepted and settled before taking further action.
Review the stated reason and any account balance adjustment.
Resolving a query

A clear timeline and the relevant game or transaction details can help the support team review your query.
Common questions
Check the game, account and active promotion terms together. Ask the support team which conditions apply to your transaction.
Check the recorded round status and game terms. A disconnected screen alone does not confirm the outcome.
The applicable terms and account record determine how a cancelled transaction is handled. Check the adjustment or ask the support team.
Keep the game and transaction details, then contact the support team and ask which rule was applied. Support channels and hours are not stated.
More information
Wicked Plays betting rules cover game play, wagers, promotions and account conditions. The available information does not publish a complete rulebook for bet acceptance, cancellation or settlement, so players in Australia should check the terms for their account and chosen game before wagering.
Check your account or game for confirmation that a wager was accepted. The available information does not set out general procedures for interrupted games, mistaken wagers or unsettled bets. If a result or balance looks wrong, contact the support team and keep the relevant game and transaction details.
Wicked Plays offers slots/pokies and table games, with rules that depend on the individual title. Read the game's instructions and paytable before playing, including conditions for features and winning combinations. Game-specific settlement terms are not stated in the available brand information.
For a result query, note the game and round details and contact the support team. Support channels and hours are not stated. Check the account record and relevant terms to understand the status of a result or balance.
General minimum and maximum bet limits are not stated in the available information. Check the limits shown in the game or your account before placing a wager; a universal limit for Australian players is not published.
Some bonus conditions specify limits. With an active cashback bonus, the maximum bet is AU$9; exceeding it voids winnings under that condition. Loyalty-point casino credits have a maximum withdrawal of AU$100 or the redeemed comp value, whichever is higher. Cashback withdrawal limits vary by tier; a general minimum withdrawal and processing time are not stated.
The welcome offer is a 300% match up to AU$1,000 on each of the first two deposits, plus 20 free spins after the second deposit. The minimum deposit, wagering requirement, validity period and maximum bet for this offer are not stated. Check the current terms before claiming it.
Other promotions have separate conditions. Cashback requires 20x wagering, can be claimed up to three times daily, and its coupon is valid for 48 hours. It is based on clean deposits up to AU$1,000 each and requires a balance below AU$1 with no pending withdrawal. Pokie Power Play is a 100% match, with a AU$50 minimum deposit and 25x deposit-plus-bonus wagering, available Monday to Thursday to eligible players who primarily play pokies.
The listed codes are WICKED for the first-deposit match, WELCOME for the second-deposit match, PLAY20 for the free spins after the second deposit, and KICKOFF-45 for a daily the stated share match up to the stated amount Check the current promotion terms for eligibility and application instructions; do not assume that offers can be combined.
For a query about a wager, payout or bonus, contact the support team with relevant account and transaction details. A formal complaint process, response timeframe, licence details and independent dispute route are not stated in the available information.
Players must be at least 18. In Australia, review the current game and promotion terms before wagering, and only play with money you can afford to lose. Ask the support team to clarify an unclear condition before placing a wager.